Thinking bigger works for everyone
Nonprofit
"The Ascend CX team has worked closely with our board of directors and executive staff to rethink and revitalize how we do business (as a nonprofit), specifically in our appeal to our volunteers and the clients we serve. Highly recommend Shawn and his team."
Business Advisors of Cleveland
Small Business
"Ascend has helped me so much in growing my business! Highly recommend small business owners trying to grow their business and think outside of the box! We are still working together and we're super excited about all the great ideas are implementing! Thank you"
Katie Skillman, Owner, Très Chic Salon
Every business is telling a story. Do you know what yours is saying?
It starts with your Story. The one people hear before they ever meet you. It runs on your Systems. And it grows through your Strategy.
Story / Systems / Strategy
In that order. Every time.
Story
We identify the story your business is actually telling
We turn it into a message that creates trust and user engagement
Systems
A website that shares your message and tells the story of your business
Improved and updated workflows that streamline your behind the scenes work, whether you're there or not
Strategy
Implementing a step by step plan designed specifically for you to grow your business again
Creating exceptional experiences for your clients who can't wait to come back and share with others
Story
The best business story isn't about the business.
About the business
"We've proudly served Cleveland for 15 years."
About the client
"You'll walk out knowing exactly what happens next."
Wherever you're starting from
Feeling stuck?
You can't name it, but something's off.
Referrals feel like luck. Clients finish and disappear. Every time you step away, something slips.
We find what's holding your business back. And we fix it.
Just getting started?
You're building right now.
Everything is still in front of you. How your clients find you, what they feel, and why they come back. You want to create that by design.
We build your client experience with you. From the start.
Imagine a Monday morning where your business is in motion
before you sit down.
Your clients feel taken care of. And your team knows what to do.
You are the conductor.
Not the whole orchestra.
The question is not whether you care about your clients. You do. And you always have. The question is whether your business can deliver that care time and again without depending entirely on you.
Where referrals actually come from
The best businesses don't ask for referrals. They build experiences people can't stop talking about.
Disney doesn't ask guests to spread the word. Chick-fil-A doesn't hand out referral cards. Nobody leaves the Ritz-Carlton being asked to tell their friends. The story of their experience is what people share. And they share it naturally. Most service businesses deliver great work, hear a genuine thank you, and then nothing happens. Not because clients weren't impressed. But because the business didn't give them a story to tell.
0%
of clients are willing to refer after a great experience
Source: Texas Tech University
Those referrals don't come from asking. They come from the experience the client had. The businesses people talk about design every part of that experience.
We design experiences your clients can't wait to talk about.
Live demo
This is what your clients could experience.
Every Ascend CX client gets a portal like this. Click around and imagine yours.
Your clients always know where they stand. No chasing updates.
Every deliverable, every next step, every milestone in one place.
You stop repeating yourself. The portal does it for you.
Three programs.
One direction.
Every business we work with is at a different stage. We meet you where you are.
ACE Baseline Assessment · Three weeks
Five-dimension assessment, findings summary, and prioritized build plan.
Best for: Owners who need clarity now on what's working. And what isn't.
See full details →ACE Growth Sprint · Six weeks
Selected workflow, portal, website, or automation improvements built inside your business.
Best for: Owners ready to upgrade their systems and workflows.
See full details →Transformation Engagement · Six months+
Full systems build, client experience redesign, and implementation partnership.
Best for: Owners seeking a deeper, longer-term operating change.
See full details →Find out where you stand.
Whether something feels off or you're building it right the first time. Five questions, two minutes, and a real picture of your client experience.
Have questions? Ready to get started? Let's Connect.